Terms and Conditions

The use of the website grants the user the status of user and implies acceptance of the conditions of the legal notice, privacy policy and conditions of use. If the user does not agree, he/she will refrain from using the website. The User is obliged and undertakes to use the website and its contents in accordance with current legislation, the Legal Notice, and any other notice contained on this website, as well as with the rules of coexistence, morality and generally accepted good customs. The User undertakes and undertakes not to transmit, disseminate or make available to third parties any content of the Site, such as information, texts, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software, logos, trademarks, icons, technology, photographs, software, links, graphic design and source codes, or any other material to which he/she has access as a User of the Site, without this list being exhaustive in nature.



Cancellation Policy

Orders may be cancelled within a maximum of 12 hours of being placed as long as the order has not been delivered to the relevant logistics provider.

If the above conditions are met, the amount paid will be refunded to the same method of payment.

In the event that the product has already been delivered to the logistics provider, the shipment will continue its course and would have to be returned by the customer at C/ guerrilleros nº5 37004 Salamanca. Provided that the product is in perfect condition, the refund will be made. Otherwise, OXALIS TRADING SLU reserves the right to refuse the refund due to deterioration of the material. In this case, the amount paid will be refunded minus the transport costs. In case of having taken advantage of a promotion of free shipping costs, the shipping costs will be deducted from the price of the product to be returned.

Return Policy

Returns will only be accepted in the cases described in the previous point. If the appropriate conditions are not met, the return will not be considered.

Refund Policy

Whenever it proceeds according to the conditions described above, the amount paid by the customer will be refunded in the same terms and means in which the amount was paid and within 72 hours.